Welcome to eldorisboatrentals.com. This Refund & Returns Policy outlines the terms under which refunds may be issued for bookings made through our website.

1. Booking Confirmation

All bookings made through eldorisboatrentals.com are considered confirmed once full or partial payment has been successfully processed. You will receive a confirmation email with your booking details.

2. Cancellation by Customer

a. More than 7 days before booking date

  • Customers are eligible for a full refund.

b. 3–7 days before booking date

  • Customers are eligible for a 50% refund.

c. Less than 72 hours before booking date

  • No refund will be issued.

3. No-Show Policy

If you fail to arrive at the agreed departure time without prior notice, the booking will be considered a no-show, and no refund will be provided.

4. Weather Conditions

Your safety is our priority.

  • If a trip is canceled due to unsafe weather conditions, you will be offered:
    • A rescheduled date, or
    • A full refund

Weather-related cancellations are determined solely by our experienced team.

5. Cancellation by Us

We reserve the right to cancel a booking due to:

  • Technical issues with the boat
  • Safety concerns
  • Unforeseen circumstances

In such cases, you will receive either:

  • A full refund, or
  • The option to reschedule

6. Changes to Bookings

If you need to modify your booking (date, time, etc.), please contact us as soon as possible. We will do our best to accommodate changes based on availability.

7. Refund Processing

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued using the original payment method

8. Contact Us

If you have any questions about this policy or need to request a cancellation or refund, please contact us:

Email: info@eldorisboatrentals.com
Website: eldorisboatrentals.com

9. Policy Updates

We may update this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated revision date.